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Effective Date: 10/21/2020
Last updated: 10/21/2020

COLUMBIA GRAIN INTERNATIONAL LLC PRIVACY POLICY

For over 40 years, our customers have trusted Columbia Grain International, LLC (“Columbia Grain” or “Company”) by purchasing our products. We know you care about your privacy too, so we extend that trust relationship to your personal information. We offer this Privacy Policy which explains what information we collect about you; how we collect that information; the purpose for collecting it and how it benefits you; the outside parties we share it with; and your rights, including what you can do regarding your information.

This Privacy Policy describes how we treat personal information on the websites and platforms, in our email messages to you, and in our offline interactions where this Privacy Policy is referenced.  This includes the privacy practices of our current Family of Brands. That list can be viewed here. This Policy does not cover, and we are not responsible for,  third-party websites, applications or platforms that have a different privacy policy and/or that may be linked from our affiliated websites; linking to them does not imply an endorsement. You should always review the privacy policy of any third-party website or application. Our sites are intended for use only in the United States and are subject to U.S. laws.  If you live outside of the United States, you understand and agree that we may transfer your information to the United States.

 

WE COLLECT AND USE PERSONAL INFORMATION ABOUT YOU.

We collect, receive, and develop several different types of personal information about you depending on the nature of your interactions with us:

Contact Information: If you enter information about yourself, we may collect this information such as your name, email address, social media handles, unique personal identifiers, Internet Protocol (“IP”) address, mailing address, zip code, phone number, or other similar identifiers.

Internet and Network Activity Information: We may collect your IP address when you visit our sites. We may also use tracking tools like cookies and pixels to automatically collect information about how you interact with our websites and online content. This might include device identifiers, the type of browser and operating system you are using, your browsing and search history on our sites, what areas of our sites you visit and for how long, what products or content you view and click on, what site you came from to get to us and what site you go to when you leave us, and your interactions with our digital ads and content on other sites.

Location Information: We may automatically collect information about your precise geolocation when you access the mobile version of our website using GPS and WiFi technology. We also collect information about your general location using your IP address and your zip code if you search online for product retailers near you.

Demographic Information: We may collect demographic information, such as your age or date of birth.  We might also collect information about the age ranges of others in your household.

Employment-Related Information: We collect information about your work experience and previous employment, your education history, your resume, the URL to your personal or professional websites, your workplace skill sets and certifications, whether you need a visa to work in the United States, and salary expectations. If you apply for a job, you can choose to also voluntarily provide any of the following information: ethnicity, gender, disability status, and/or veteran status.

 

WE USE PERSONAL INFORMATION FOR THE PURPOSES DESCRIBED BELOW.

We use information to respond to your requests or questions. We use your information to respond to your questions, complaints, and feedback. If your request relates to product transactions, we may also use your information to identify the particular transaction or product and make any payment adjustments. We also use your information to notify you if you win a sweepstakes or contest.

We use information to communicate with you. We use your information to contact you about career opportunities. We might also use your information to contact you about this Policy (and any updates thereto) or our website Terms.

We use information for security purposes. We use information to protect our company (including our websites) and our customers. We may also need to use your personal information to investigate and remediate fraud or other suspected illegal activity.

We use information for hiring purposes. For example, we use personal information to review your job applications and contact you about employment opportunities. If you choose to voluntarily submit your ethnicity, gender, disability status, and/or veteran status in connection with a job application, we will use that information for statistical tracking purposes, and not for hiring decisions, in accordance with applicable law.  We may also use the services of, and share your personal information with, third party service providers to publicize and accept applications for available career and intern positions with the Company.

We use information to verify requests made pursuant to this Policy.  We will use certain pieces of information to verify your identity if you make requests pursuant to this Policy. The verification steps and the pieces of information that we request may vary depending on the sensitivity and nature of your request.

We use information as otherwise permitted or required by law or as we may notify you.

 

WE COLLECT PERSONAL INFORMATION ABOUT YOU FROM VARIOUS SOURCES, DIRECTLY AND INDIRECTLY.

We collect information directly from you via your devices. For example, we may collect information when you register an account, buy or return a product, sign up for an e-newsletter, enter a contest, submit or post a recipe or other content, or otherwise contact us. We don’t use tracking tools like browser cookies, beacons, or pixels, to automatically collect information about you. We collect only the information you choose to share with us when you interact with our websites, our ads, and our emails that we send to you.

We get information from suppliers we hire to work on our behalf. For example, suppliers that host or maintain our websites and send promotional emails for us may give us information. Our employment and recruiting partners also give us information.

We get information about you from other parties. We work with business and marketing partners and social media platforms that give us information about you that you share directly with them. We may also receive information from a job network or social network if you choose to import your information from those platforms when applying for a job with us.  We also use features that let your friends give us your information.

We may combine information about you in a variety of ways. We may combine information collected offline, such as information collected about you when you interact with our call center, with information collected online. We may combine information collected across devices, such as computers and mobile devices. These actions allow us to understand your buying preferences more holistically. We also may combine your information with other buyers’ information to understand preferences and trends within your peer group over time.

To determine the appropriate retention period for information before we securely destroy it, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.  In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

 

WE SHARE INFORMATION WITH OTHER PARTIES.

We may share information within Columbia Grain International LLC and its partners and/or subsidiaries.

We may share information with suppliers/partners that perform services on our behalf for our own business and operational purposes. We may share information with suppliers/partners that send emails for us, run our websites and contests, process payments, provide advertising or marketing services, track advertising impressions, provide analytics services, investigate and prevent data incidents, audit our business and financial statements, vet job applicants, provide legal advice, place our advertisements on other platforms, and fulfill and ship orders.

We may share your information with business partners and marketing companies. We may also share personal information with other parties, including those that run social media platforms, that help us with marketing. This may include social media platforms, advertising networks, and ad tech companies.

We will share information in order to comply with the law or to protect ourselves. For example, we will share information as required to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. We might share information when we are investigating potential fraud, including fraud we think has happened during a contest or promotion. Or we may share your information if you are the winner of a contest or promotion with anyone who requests a winner’s list.

We may share information with any successor to Company, or all or part of our business. For example, if part of our business is sold, we may give our customer database to the buyer of the business as part of that transaction.

 

YOU HAVE CHOICES AND RIGHTS REGARDING OUR USE OF YOUR INFORMATION.

You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Some of our sites allow you to modify your preferences to opt-out. Even if you opt-out of getting marketing messages, we will still send you messages if you transact directly with us.

You can control certain cookies and tracking tools.  You can control tools on your mobile devices. For example, you can turn off the GPS locator on your phone.

 

YOUR CALIFORNIA PRIVACY RIGHTS.

If you are a California resident, you can make the following requests with respect to your personal information:

Access – You can request that we disclose to you the following: (i) the categories of personal information that we have collected about you; (ii) the categories of sources from which we have collected personal information about you; (iii) the business or commercial purpose for collecting or selling your personal information; (iv) the categories of personal information that we have sold about you and the categories of outside parties to whom the personal information was sold; (v) the categories of personal information that we have disclosed about you for our business purposes and the categories of vendors to whom the personal information was disclosed; and (vi) the specific pieces of personal information that we have collected about you over the past 12 months.

Deletion – You can request that we delete the personal information that we maintain about you, subject to certain exceptions.

Do Not Sell My Info – You can request that we do not sell your personal information to an outside party. For purposes of this privacy policy, “sell” means the sale, rental, release, disclosure, dissemination, availability, transfer, or other oral, written, or electronic communication of your personal information to an outside party for monetary or other valuable consideration, subject to certain exceptions in applicable law.  As described above, certain companies place tracking technologies on our sites, and those companies receive information about your activity on our sites that is associated with your browser or device.

We will not discriminate against you because you exercised any of these rights.

A California resident can exercise these rights online by emailing us at Privacy.Policy@columbiagrain.com, or by calling us at 503-224-8624.  We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests. Note that for purposes of these rights, personal information does not include information about job applicants, employees and other of our personnel or information about employees and other representatives of third-party entities we may interact with.

We will take reasonable steps to verify your identity prior to responding to your requests.  The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.

You may designate an authorized agent to make a request on your behalf.  When submitting the request, please ensure the authorized agent is identified as an authorized agent.

We want our California residents to know the following:

We collect and use the following categories of personal information as set forth in the California Consumer Privacy Act of 2018 for the business and commercial purposes described in this Privacy Notice: identifiers; payment and customer records information; characteristics of protected classifications under California or federal law (such as demographic information like gender and age); commercial information; internet or other electronic network activity information; geolocation data; audio, electronic or visual information; and inferences. We collect this Personal Information from the sources described above.

We disclose each of the foregoing categories of personal information to our service providers and with suppliers, service providers, business and advertising partners, advertising networks, data analytics providers, and social networks for our business purposes to the extent permitted by applicable law.

We may “sell” the following categories of personal information: identifiers; payment and customer records information; demographic information; commercial information; Internet or other electronic network activity; geolocation data; and inferences.

If you reside in California, you also have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

 

OUR SITES ARE NOT INTENDED FOR CHILDREN.

We do not knowingly collect personal information from children under 16.  If you are a parent or legal guardian and think your child under 16 has given us personal information, you can email us at Privacy.Policy@columbiagrain.com.

 

WE USE STANDARD SECURITY MEASURES.

The Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We may link to other sites or outside party services on platforms we do not control.

If you click on a link to an outside party site, you will be taken to websites or platforms we do not control. This Policy does not apply to the privacy practices of those third-policy websites or platforms. Read the privacy policy of other websites and companies carefully. We are not responsible for these outside party practices.

 

FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.

If you have any questions about this Policy or want to correct or update your information, please email us at Privacy.Policy@columbiagrain.com. You can also write to us or call toll free at:

Columbia Grain International LLC
Customer Service
1300 SW 5th Ave., Suite 2929
Portland, OR 97201
The United States of America

Telephone: (503) 224-8624

 

WE MAY UPDATE THIS POLICY.

From time to time we may change our privacy policies. If we do, we will post the updated notice with the last revised date.  A notice will be made through our website via the contact information you provided to us whenever this privacy policy is changed in a material way.  You acknowledge that your continued use of our services after we publish or send a notice about changes to this privacy policy means that collection, use and sharing of your personal information is subject to the updated privacy policy.    Please check our website periodically for updates.

Columbia Grain International LLC